Grocery Store

You can return items within 30 days of purchase with a receipt for a full refund. The items must be unused, in their original packaging, and with all tags attached. If you do not have a receipt, we may issue a store credit at our discretion. Returns due to defects will be handled promptly, and shipping fees may be waived in such cases. Please contact our customer support team for more information.

Yes, we offer free shipping on orders over रू50. Standard shipping typically takes 3-5 business days, and you will receive a tracking number via email once your order has shipped. Expedited shipping options are available at checkout for an additional fee. International shipping fees may vary depending on the destination, and free shipping does not apply to international orders.

Once your order has been processed and shipped, we will send you an email with a tracking number and a link to the courier's tracking page. You can monitor the status of your shipment and estimate the delivery date. If you experience any issues with the tracking information or have not received your tracking number, please contact our support team. Note that tracking may not be available for all international shipments.

Yes, you can cancel or modify your order before it ships. Once the order has been processed and shipped, it cannot be canceled or changed. If you need to cancel or make any adjustments, such as changing the shipping address or adding items, please contact our customer support as soon as possible. We strive to accommodate requests, but they are not guaranteed if the order is already in process.

Yes, we offer gift wrapping services for a small fee. During the checkout process, you will be given the option to select gift wrapping for your items. You can also include a personalized message. If you have specific requests regarding the gift wrapping or need additional assistance, please reach out to our support team. Unfortunately, this service is not available for oversized items.

We accept a variety of payment methods including major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other popular digital wallets. We also accept gift cards for our store. Please ensure that your payment information is accurate and up-to-date to avoid delays in processing your order. If your payment method fails, our system will notify you, and you will have the opportunity to update your payment information.

You can contact our customer support team via email at support@yourwebsite.com, or by calling our number at 9702627315. We also offer live chat support on our website during regular business hours. Our support team is available Monday through Friday from 9:00 AM to 6:00 PM. For urgent inquiries, we recommend using our live chat or phone support. We aim to respond to all email inquiries within 24 hours.